Refund & Returns Policy
Thank you for choosing https://edu.mofassel.com/. We are committed to providing high-quality educational services and digital products. Please read our Refund & Returns Policy carefully before making any purchase.
1. Nature of Products & Services
Our website primarily offers:
- Online courses
- Training programs
- Digital content
- Consulting services
Due to the intangible and digital nature of our products, all sales are generally considered final.
2. Refund Policy
Digital Products (Courses / Training)
- Once access is granted, no refund will be issued.
- Refund requests will not be accepted after login details or course materials have been delivered.
Exception (If Applicable)
A refund may be considered only if:
- You were charged multiple times by mistake, or
- You did not receive access to the purchased product within a reasonable time
All such requests must be made within 3 days of purchase.
3. Consulting / Service Fees
- Fees paid for consulting or advisory services are non-refundable once the service has been delivered or scheduled.
- If a session is canceled from our side, it may be rescheduled or refunded.
4. Cancellation Policy
- You may cancel a service request before it is delivered.
- Once the service has started or been delivered, cancellation is not applicable.
5. How to Request a Refund
To request a refund (if eligible), please contact us with:
- Full Name
- Registered Email Address
- Payment Details
- Reason for Request
Contact Information:
Phone: +880 1768-608427
Email: [email protected]
6. Processing Time
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued using the original payment method
7. Policy Updates
We reserve the right to update or change this policy at any time. Changes will be posted on this page.
8. Legal Information
Trade License No: TRAD/DSCC/016282/2022
TIN Certificate No: 350866883677